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Client Request Specialist

Business Department:  Client Services
Location: 

Manila, PH

Partners Group is a global private markets investment manager, serving over 850 institutional investors. We have USD 78 billion in assets under management and more than 1,000 professionals across 19 offices worldwide. We realize potential in private markets by financing and developing great companies, desirable real estate and essential infrastructure. We create value in our investments through active and long-term responsible ownership.

What it's about

  • Maintain and build on relationships with existing investor base; ensure best-in-class client servicing and interaction through high-quality, efficient and accurate responses
  • Work within a newly established team functioning as the lead point of contact for all internal and external client requests
  • Manage assigned incoming internal and external client requests; analyze and develop solutions, provide reviews to team member outputs
  • Identify and proficiently apply the relevant analytical tools for efficient resolution of client requests; guide further development of such tools
  • Support and contribute materially to project workstreams focused on institutionalizing the client request platform, such as developing new client response processes
  • Collaborate effectively across internal business departments for the resolution of client requests
  • Support the monitoring client request inboxes and assess responsibility to resolve or delegate requests as required

What we expect
  • Professionals with at least three years working experience are welcome to apply
  • Experience in client-centric investor communications, including managing and resolving client requests, is an advantage
  • Degree in Finance, Business or Economics is an advantage; knowledge of private equity would be a plus
  • Strong organizational skills as well as the ability to work well under tight deadlines are a must
  • Candidates should be detail-oriented, analytical and comfortable in dealing with quantitative and qualitative data, as well as customized information management systems
  • The ideal candidate should have a good command of the English language, both verbal and written
  • Proficiency in Microsoft applications, especially Excel and PowerPoint, is also required
 

www.partnersgroup.com


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