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Head Client Requests

Business Department:  Client Services
Location: 

Manila, PH

Partners Group is a global private markets investment manager, serving over 1,000 institutional investors. We have USD 119 billion in assets under management and more than 1,500 professionals across 20 offices worldwide. We realize potential in private markets by financing and developing great companies, desirable real estate and essential infrastructure. We create value in our investments through active and long-term responsible ownership.

What it's about

Partners Group's product management team is the hub of a variety of activities throughout the lifecycle of investment programs, including timely and high quality servicing of client requests to investors based around the globe.

 

In this role you will oversee the Client Requests team as a Member of Management, focusing primarily on developing and managing an efficient and high-quality client-facing process, ensuring highest levels of satisfaction and quality as well as people development.

 

You will be part of the Product Management Team with the following responsibilities:

  • Lead the development, implementation and enhancement of the mid- to long-term vision of the Client Requests service catalogue in close coordination with the Global Business Unit Head
  • Ensure error free and timely execution of the team service catalogue
  • Oversee the development of the team structure and team members, guiding the leads in the preparation of individual development plans, formal assessments, education and succession plans.
  • Lead projects with significant business unit or departmental impact
  • Interact and collaborate with broader management team, senior members of management and firm committees to solve challenges and issues across business units and business departments
  • Proactively take on broad managerial responsibilities and contribute actively to shaping and executing the Business Unit's business plan
What we expect
  • University degree or equivalent, with emphasis on business administration, finance or economics
  • Minimum of 12 years of professional work experience in banking, asset management or similar; exposure working outside the Philippines an advantage
  • Ability and desire to train, coach, and mentor junior team members
  • Experience in leading and managing teams, including strategically developing team structures and team members
  • Self-motivated and proactive individual with a desire to learn and succeed
  • Strong background in finance; knowledge of private equity is a plus
  • Flexible personality with very good communication skills and an excellent command of the English language

What we offer

  • Opportunity to entrepreneurially develop an industry-leading client request servicing function in a dynamic and client-oriented environment
  • Challenging career path with a long-term career potential 
  • Competitive salary with performance-related compensation model 
  • Growth-oriented entrepreneurial culture with development opportunities
  • International working environment

 

www.partnersgroup.com


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