Digital HR/SuccessFactors Specialist | 12 months contract
Manila, PH
What it's about
Main Responsibilities
• As a tier 1-2 support, to produce analysis and resolutions (config changes in EC, Time Off, ONB, RCM) to answer queries related to HR systems
• To track٫ route and redirect cases to the relevant SME (Subject Matter Experts) using standard procedures and to escalate unresolved questions to the next level of support
• To support projects and initiatives across the organization such as data retention rules, annual performance, and development management
• To enter system configuration data into relevant systems and serves as a 2nd line of defence regarding data quality
• To support releases and scheduled system upgrades and to perform system acceptance testing
• To manage tasks with supervision and following standard operating procedures (SOPs) / Knowledge Based Articles (KBAs)
• To draft user guides, project documentations, system configuration workbook, UAT script, knowledge articles, etc. in written and visual formats
• To recommend procedure modifications or improvements as appropriate
• To contribute to a culture of service excellence and support continuous improvement
• Performs other duties as required.
• A Bachelor's degree in HR, Business Administration, IT, Data Analyst, or a related field is preferred.
• Good understanding of HR processes, HR systems or data analysis acquired through 1-3 years of relevant working experience with SuccessFactors
• Deep focus on customer service, employee experience, operational excellence, and continuous improvement.
• Agility and eager to learn HR systems and to obtain system certifications.
• Proficient in English both written and verbal.
• Adept with Microsoft applications, including Word, Excel, and PowerPoint.
• SucessFactors certifications are an advantage and prior experience of being super user of HR systems is desirable (Digital HR Professional)
What we offer
• A fast-paced, entrepreneurial, and international working environment in Manila and close collaboration with international teams
• Great learning opportunities on HR systems and on professional development
• Acquisition of a broad insight of the Partners Group and the private markets industry in general
• A temporary position with a possibility of extension and conversion based on performance
www.partnersgroup.com
Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at hr@partnersgroup.com
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