Expert Application Specialist (Member of Management)

Business Department:  Corporate Operations

Manila, PH

Partners Group is a global private markets investment manager, serving over 1,000 institutional investors. We have USD 135 billion in assets under management and more than 1,800 professionals across 20 offices worldwide. We realize potential in private markets by financing and developing great companies, desirable real estate and essential infrastructure. We create value in our investments through active and long-term responsible ownership.

What it's about

The Business Application Group Operations Enablement chapter's mandate is to build proactive operational capabilities to assure and continuously improve quality and reliability of business operations, define and execute controls for service transition and deliver enabling experience for users through seamless service and tailored knowledge management.


To support our ongoing efforts, we are currently seeking an Operations Enablement Expert to join our dynamic team in Manila. The team in Manila collaborates globally with the Business Application agile operating model. If you are passionate about people development and technology, with a desire to continuously improve solutions and optimize inefficiencies in operations, then this position may be perfect for you.

What we expect

Build Chapter Capabilities and Develop People

  • Develop, maintain, and enhance the Chapter's service catalogue and capabilities
  • Develop the skillset of Application Specialists in knowledge management, incident and problem management and release management to ensure successful and stable business operations
  • Establish and promote assurance that the right talent is available to meet platform resource requirements and that they possess the necessary skills and knowledge to provide consistently high-quality service.
  • Provide strong people and business leadership competence by initiating and executing initiatives for the Chapter
  • Perform oversight of work shifts



  • Lead projects and engage during the development phase up to production deployment and 2nd level operations support, collaborating with platform teams in tasks to ensure smooth transition
  • Plan, schedule, coordinate and manage releases of multiple applications within platform production environment


Maintain and operate

  • Work with business users globally to find solutions for their business problems related to the core business applications
  • Own and optimize operational and monitoring processes within the Finance Technology platform
  • Manage and oversee routine application maintenance, migrations and upgrades
  • Analyze data & application-related issues to ensure smooth operations
  • Monitor and analyze metrics to identify opportunities for continuous improvement in the delivery of services


Enable customer experience and innovate

  • Train business end users on new solutions, features, releases and processes
  • Drive initiatives to maintain and elevate knowledge management
  • Develop preventive measures and work together with platform teams on automation and operational improvement opportunities
  • Build and maintain strong stakeholder relationships both internally and externally.
  • Translate feature/functionality into business outcomes



You have the following qualifications:

  • Degree in technology, software engineering or related quantitative field
  • 15+ years of experience in similar role, preferably in technology and/or financial industry
  • Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc. (certification is a plus)
  • Strong problem-solving skills with the ability to see the big picture, understand how the details contribute to that, and think through the cause-and-effect relationships that can create change
  • Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail
  • Extensive experience with SAP S/4 HANA Public Cloud support and integration projects
  • Experience in working on relational databases (preferably Microsoft SQL Server)
  • Proficiency with collaboration and project tools like Jira, Confluence
  • Extensive experience with incident and problem management
  • Knowledge in cloud services, preferably AWS (certification is a plus)
  • Strong in agile delivery, with release management experience and engineering exposure
  • Accurate, effective and independent working style
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and confidently interact with business users
  • Excellent communication skills and customer centric approach
  • Very good language skills in English (written/oral)
  • Knowledge about private markets would be an advantage

What we offer

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we offer our employees a great place to work and develop professionally where success is recognized and rewarded. Partners Group is an equal opportunity employer committed to diversity and inclusion. We provide:

  • Learn the business from some of the world's leading private markets experts
  • Work in an international and dynamic environment
  • Career development prospects within a long-term, growth-driven business
  • Compensation package that includes base salary with bonus eligibility

Job Segment: Manager, Management