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HR Generalist

Location: 

Manila, PH

We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 174 billion in assets under management and around 2,000 professionals across 23 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.


What it's about

 

We are hiring an HR Generalist based in Manila to support Singapore HR operations within a Shared Services model. The ideal candidate has 5+ years of HR operations experience, including a minimum of 3 years hands-on, Singapore-specific HR practice. You will be the subject-matter expert (remotely) for Singapore employee HR queries, ensure compliance with Singapore employment laws, and partner with regional stakeholders to deliver efficient, employee-centric HR services. Experience with ServiceNow (ticketing) and SAP SuccessFactors (HRIS) is strongly preferred.

 

Key responsibilities:

 

  • Serve as the primary HR SME (remote) for Singapore employee queries and HR-related concerns
  • Advise and support employees and managers on HR processes aligned to Singapore legislation and company policies
  • Localize regional/global processes to Singapore requirements; maintain clear, employee-friendly workflows and documentation
  • Facilitate the grievance process and manage less complex employee relations cases for Singapore; escalate as needed
  • Lead or contribute to HR projects (process improvements, policy updates, system enhancements); plan and execute smooth rollouts
  • Draft and update HR policies, SOPs, templates, and knowledge articles; drive continuous process optimization
  • Deliver onboarding and ongoing training within HR operations; support knowledge transfer across the team
  • Train Tier 1 HR support to handle requirements specific to Singapore and other APAC countries
  • Monitor compliance risks; stay current with Singapore legislation and proactively recommend mitigation actions
  • Coordinate with Singapore-based vendors and government entities and manage related operational budgets
  • Maintain HR metrics and prepare internal/external reports for the Singapore scope
  • Process and audit employee data/transactions in SAP SuccessFactors; manage and resolve ServiceNow tickets within SLAs

 

 

What we expect

 

Required qualifications and experience:

 

  • 5+ years in HR operations or generalist HR, with at least 3 years Singapore-specific HR experience
  • Experience in HR Shared Services or similar service delivery model strongly preferred
  • Strong working knowledge of Singapore employment legislation and statutory requirements
  • Hands-on experience with HRIS and ticketing tools; SAP SuccessFactors and ServiceNow strongly preferred
  • Bachelor’s degree (or equivalent) in Human Resources, Business, or related field
  • Highly organized, structured work style with strong attention to detail and service orientation
  • Proven ability to balance Singapore compliance with regional/global standards
  • Excellent interpersonal, communication, and remote stakeholder management skills
  • Ability to manage multiple priorities, meet SLAs, and deliver high-quality service across time zones

 

Preferred skills:

 

  • Experience creating SOPs, process maps, and knowledge articles
  • Exposure to Singapore payroll coordination and vendor management
  • Data-driven approach to analyzing HR metrics and identifying improvements

 



What we offer

 

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:

 

  • Hybrid work set-up
  • Professional, international working environment
  • Challenging, rewarding career within a growing company
  • Collaborative environment, with on-the-job training and mentorship opportunities
  • One-month sabbatical after every five years of service
  • Education assistance program
  • Fun office and team events, including volunteer opportunities to connect with and help our local communities

 

 


 

www.partnersgroup.com

 

Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at hr@partnersgroup.com

 


Job Segment: HR Generalist, Payroll, HR, HRIS, Employee Relations, Human Resources, Finance

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