Digital HR Professional (Contingent Worker)

Location: 

Mumbai, IN

We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 147 billion in assets under management and more than 1900 professionals across 20 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

What it's about

 

  • Professional responsible managing general queries and cases related to HR systems as a first level support and serving as a Subject Matter Expert (SMEs) on one of the modules/systems.
  • Possesses an initial understanding of HR processes, HR systems or data analysis
  • Manages tasks with supervision and following standard operating procedures (SOPs) / Knowledge Based Articles (KBAs)
  • Enters system configuration data into relevant systems and serves as a 2nd line of defence regarding data quality
  • Assigns general inquiry cases to the relevant SME (Subject Matter Experts)
  • Produces initial analysis and resolutions to answer queries as the first-level contact and escalates unresolved questions to the next level of support (1st level support)
  • Supports configurations of HR processes, system related projects, scheduled system upgrades, instance refreshes and releases
  • Performs preliminary user acceptance test (UAT) and regression test; prepares import/export files
  • Drafts user guides, project documentations, system configuration workbook, UAT script, knowledge articles, etc. in written and visual formats
  • Serves as a super user for the HR systems
  • To work, where required, to support projects and initiatives across the organization
  • Recommends procedure modifications or improvements as appropriate
  • Holds at least one official HR system certification and provides a specialized expertise in one of the modules/systems.

 

What we expect

 

  • A Bachelor's degree in HR, Business, IT, Data Analyst, or a related field is preferred.
  • Proven experience working in an office setting for at least 2 years with a deep focus on customer service, employee experience, operational excellence and continuous improvement and agility to learn digital HR.
  • Proficient in English both written and verbal.
  • Adept with Microsoft applications, including Word, Excel, and PowerPoint.

 

What we offer

 

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:

 

  • Professional, international working environment
  • Challenging, rewarding career within a growing company
  • Collaborative environment, with on-the-job training and mentorship opportunities
  • One-month sabbatical after every five years of service
  • Education assistance program
  • Fun office and team events, including volunteer opportunities to connect with and help our local communities

 


 

www.partnersgroup.com


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