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Service Desk Analyst (Contract)

Business Department:  Corporate Operations
Location: 

Singapore, SG

Partners Group is a global private markets investment manager, serving over 900 institutional investors. We have USD 109 billion in assets under management and more than 1,500 professionals across 20 offices worldwide. We realize potential in private markets by financing and developing great companies, desirable real estate and essential infrastructure. We create value in our investments through active and long-term responsible ownership.

What it's about

Based in our Singapore office you will be part of a 4 person team supporting the day to day queries and jobs using our central ticking system (ServiceNow)

 

Your responsibilities include:

  • Ticket Management (ServiceNow); Opening / Re-Assigning / Chasing / Auditing / Authorising / Resolving
  • Providing full phone, desk side, remote support during open office hours
  • User Administration (Active Directory, Exchange); New Starter / Leavers / Transfers /Password Resets / Account unlocks / Printer configurations / Mobile Phone Setup / Floor Walks / E-mail release / Active Directory administration / web-based account administration.
  • Software Deployment; Altiris (Windows Clients); Device Enrolment Program
  • Primary Investigation / Info gathering - Workspace / Production website environments
  • Data Backup, migration and recovery - Virus Scanning / Encrypted USB Drives / SFTP and Encrypted e-mail
  • Running an IT Introduction Presentation & ensuring all training material is relevant
  • Consumable Maintenance - Order management of peripherals and Asset Management
  • Meeting space IT maintenance - Maintain all IT equipment in training and meeting room and be responsible for both audio and visual displays
  • User Desk Moves- Working with Logistics/Facilities and Network teams to ensure all user moves are completed without incident
  • Assistance of Incident Management & Major Incident- Effective 1st Line Triage of workspace incidents
  • Bespoke software administration
  • Liaising with 3rd party vendors
  • Travel to remote office locations, providing on-site support
  • Maintaining company asset register covered under Asset Management
What we expect
  • At least 3-4 years of experience in a Service Desk / Technical Support role
  • Managing change within a fast paced, live production environment
  • Proven problem solving and analytical skills
  • IT support qualification and/or extensive experience
  • Excellent customer service skills
  • Excellent knowledge of Windows 10
  • Experience in managing and supporting deployment tools, such as Altiris
  • Experience of using the following; Active Directory; Microsoft Exchange; ITSM Tool (ServiceNow)
  • Proficient skills in the Microsoft O365
  • Fantastic team player, also able to work well as part of a distributed team of analysts
  • Executive level relationship management
  • Experience of AV support, such as video conferencing, corporate events

Nice to have:

  • ITIL v3 foundation qualification
  • Experience of scripting/coding, for example PowerShell
  • ServiceNow Administrator
  • Financial sector experience

What we offer

  •  Opportunity to learn the business from some of the world's leading private market experts
  • Challenging career path with a long-term career potential
  • Competitive salary with performance-related compensation model 

 

www.partnersgroup.com