Send me alerts every days
Share this Job
Service Desk Analyst
Business Department:
Corporate Operations
Location:
Zug, CH
What it's about
Based in our Head office in Zug you will be part of a 4 person team supporting the day to day queries and jobs using our central ticking system (Service Now).
Your responsibilities include:
- Ticket Management (ServiceNow); Opening / Re-Assigning / Chasing / Auditing / Authorising / Resolving
- Providing full phone, desk side, remote support during open office hours
- User Administration (Active Directory, Exchange); New Starter / Leavers / Transfers /Password Resets / Account unlocks / Printer configurations / Mobile Phone Setup / Floor Walks / E-mail release / Active Directory administration / web-based account administration.
- Software Deployment; Altiris (Windows Clients); Device Enrolment Program
- Primary Investigation / Info gathering - Workspace / Production website environments
- Data Backup, migration and recovery - Virus Scanning / Encrypted USB Drives / SFTP and Encrypted e-mail
- Running an IT Introduction Presentation & ensuring all training material is relevant
- Responsible for end user training
- Consumable Maintenance - Order management of peripherals and Asset Management
- Meeting space IT maintenance - Maintain all IT equipment in training and meeting room and be responsible for both audio and visual displays
- User Desk Moves- Working with Logistics/Facilities and Network teams to ensure all user moves are completed without incident
- Assistance of Incident Management & Major Incident- Effective 1st Line Triage of workspace incidents
- Bespoke software administration
- Liaising with 3rd party vendors
- Travel to remote office locations, providing on-site support
What we expect
Nice to have:
|
www.partnersgroup.com
Find similar jobs: